Articles and Books
CRC Press, ©2011 321 p. $79.95 HD58
Raynus, who is associated with an information technology process performance management consulting company, outlines an eight-step holistic process to help managers solve management issues and work on strategic, tactical, and operational levels.
The approach is structured around the process value delivery rather than functions and focuses on up-front planning using already developed methodologies to translate dynamic strategy into action. It involves value creation, management, and sustainment, and aims to alert management to problems and opportunities and use quantitative information and company-wide collaboration in business strategy.
He shows how to integrate improvement approaches such as goal question metric, business process management, lean, and the balanced score card to measure and improve events and link them to the organization's overall strategy. (Annotation ©2011 Book News Inc. Portland, OR.)
Business Process Excellence: Trends and Success Factors 2012